Our customers are the Number One Priority here at Fenixlight UK.
On the rare occasion you receive a Fenix product that is faulty or your item develops a fault, please initially check out our troubleshooting guides. Some simple troubleshooting can often identify whether there is a fault, or a simple clean / adjustment etc will have your product working like new again without any further action. Please find our troubleshooting guides here.
If your issue cannot be resolved using our troubleshooting guides please get in touch for assistance on 02921 157162 or email us at email@example.com
If we cannot resolve the issue remotely we will ask you to return the product to us for repair/replacement as per our warranty terms set out below.
To return a product please fill in our returns form (Fenixlight UK Returns Form) and send your item to the return address at the end of the form
Your Fenix product is warranted be free from defects in materials and workmanship under normal use for the following periods:
• Lights powered by built-in rechargeable batteries (not user removable): 2 years.
• Lights powered by replaceable rechargeable or non-rechargeable batteries: 5 years
• Lights powered by replaceable rechargeable batteries (supplied with the product): 5 years light warranty - 1 year battery warranty
• Fenix rechargeable batteries: 1 year
• Fenix chargers and accessories: 1 year
Fenixlight UK is not responsible for any damage or failure resulting from any abuse, misuse, accident, or negligent act or omission by you or by any third party, battery leakage, or for acts of nature. Unauthorized repair or attempted repair by dismantling sealed / covered components will invalidate the warranty. Non-compliance with your products instructions will invalidate the warranty.
Any product not meeting our warranty criteria will only be repaired/replaced at the sole discretion of Fenixlight UK.
For service under warranty, please return your Fenix product to the supplying retailer, or contact us directly at Fenixlight UK to arrange service.
To return a product please fill in our returns form using the link above.
Please enclose your full contact details including address, telephone number and email address.
Please use sufficient protective packaging to prevent damage to the product and use a tracked postal service as we cannot accept responsibility for items which we don’t receive.
Grey Import Warning:
Every Fenix product carries an 11 digit serial number which is both a country of origin and individual distributor identifier. Please input the serial number of your light on the fenixlight.com website to confirm the origin of your product.
Fenix products are manufactured by Fenix Lighting in China and distributed around the world by a network of distributors. Each distributor is responsible for sales, customer service and repairs for products sold within their region.
Fenixlight UK will provide service only for products which we, as the UK Distributor have imported and sold either directly or through our dealer network.
Please check address and location information carefully before purchasing as some sellers, particularly on auction or similar sites claim to be based in the UK but are actually located elsewhere. If in doubt, call us on 02921 157162 to confirm the retailer and warranty status before you buy.
For UK serial numbered non warranty repairs please contact us for a quotation via firstname.lastname@example.org
Return shipping charges:
Return of the product to Fenixlight UK is at customers expense.
If the light is faulty Fenixlight UK will pay for shipping the light back to you the customer.
In the event that the light is not faulty we reserve the right to charge £5.00 to cover the costs of returning the light via Royal Mail Tracked 48 service.